ProCustom Group FAQ

We are the market leader in the customization and engineering modification of COTS (Commercial Off-The-Shelf) rugged laptops, notebooks, and tablets for specialized applications.

Defense contractors, government agencies, and organizations in demanding industrial sectors that require highly specialized rugged portable computing solutions.

While we are a key customization partner for Getac, our engineering capabilities allow us to modify and integrate solutions into rugged COTS platforms from various leading manufacturers.

Standard COTS manufacturers are often unwilling to perform low-to-medium volume customizations. We bridge this gap by offering rapid, cost-effective engineering solutions while maintaining the quality of the base rugged product.

Our entire operation is located at 13030 Alondra Blvd, Ste 101, Cerritos, CA 90703.

The best way to start is by submitting a detailed Request for Quotation, outlining your product requirements and desired modifications. We promise to get back to you the same day.

You can also email [email protected] or call +1 (800) 484-3232.

We are optimized to support short to medium production runs, ranging from single-unit prototypes to full production runs of up to 1,500+ units.

Lead times vary significantly based on project complexity, component availability, and required testing, but our rapid response team model is designed to minimize development cycles. Typically, if it's something we've sold before, we often target a 12-week lead time.

Our core focus is COTS modification, which is faster and more cost-effective. We can, however, design and build custom components and enclosures to integrate with a COTS base unit.

Once a system is finalized and approved, its specifications are locked down, allowing us to quickly and efficiently process repeat production orders.

Modifications range from simple I/O changes — such as adding an external GPS connector — to complex system integrations, internal component additions, I/O transition to 38999 Mil-Connectors, and custom enclosures.

Yes. A common service is the integration of specialized MIL-SPEC or custom circular connectors for radio, power, or data I/O.

Yes. Our electrical engineers design and manufacture custom circuit boards, controllers, and interfaces required to integrate specialized components into the COTS platform.

Yes. Our expertise includes integrating customer-furnished equipment — unique GPS modules, specific communication radios, and specialized sensors — directly into the rugged chassis.

Yes. Display customization is a common requirement (MIL-STD-3009), including modifications for sunlight readability and compatibility with Night Vision Imaging Systems.

Yes. Complex internal modifications often require thermal analysis and custom cooling solutions to maintain optimal operational performance in extreme temperature environments.

Yes. We can apply custom colors, specialized coatings such as CARC paint, and custom labeling or branding as required by the customer's military or industrial application.

While we focus on hardware, we coordinate closely with the base OEM and the customer to ensure any necessary BIOS/firmware changes or custom software configurations are implemented.

Yes. We can handle final system assembly, configuration, and image loading of customer-specified operating systems and applications before delivery.

Every modification is meticulously engineered and often third-party tested to ensure the final product meets or exceeds the original environmental and ruggedness specifications, such as MIL-STD-810, MIL-STD-461, MIL-STD-464 and IP ratings.

Testing can include environmental (shock, vibration, temperature, altitude), functional, system performance, and EMC testing — all defined by the customer's requirements.

Yes. Our electrical engineers have specific expertise in EMC shielding and design to ensure all modifications comply with strict military and industrial EMC standards.

Yes. Comprehensive technical documentation — including mechanical drawings, CAD models, and test reports — is typically provided as part of the project deliverables.

ProCustom Group is certified to both the AS9100D and ISO 9001:2015 quality management system standards.

Yes. We are ITAR (International Traffic in Arms Regulations) Registered to handle defense-related technical data and services.

Yes. We hold GSA (General Services Administration) Schedule contract 47QTCA22D0019, facilitating procurement by government entities.

Our CAGE (Commercial and Government Entity) Code is 6SNA2. Our Unique Entity Identifier (UEI) is GHTVLPBYFPV4.

Yes. We provide comprehensive post-delivery support and have an official RMA process for repair and servicing — submit an RMA request.

Yes. We provide long-term support and lifecycle planning for the customized components we integrate, helping to manage component obsolescence over the program's life.